At La Boutique ZÉRO%, we are committed to offering you quality products and an impeccable experience.

Refunds and Returns

Due to the nature of our products, all sales are final.

Therefore, we do not accept returns, and it is not possible to cancel or modify an order once it has been confirmed.

Delivery times may vary, and while we do our utmost to deliver quickly, no refunds will be issued for delivery delays.

Damaged Products

If your order arrives damaged, we commit to rectifying the situation promptly.

Depending on the case, we will offer you:

• 
  replacement of damaged products
  
• 
  or a credit applicable to a future order
  

👉 Please contact us with:

• 
  a photo of the damaged products
  
• 
  your order number
  

Incomplete or Missing Order

To optimize packaging, your order may be shipped in multiple packages. These may arrive a few days apart.

If part of your order is still missing after a few days, please do not hesitate to contact us.

Processing and Delivery Times

• 
  Order Processing: 1 to 3 business days
  
• 
  Delivery: 1 to 20 business days
  

These times may vary during periods of high demand (promotions, holidays, etc.).

Winter Conditions

During periods of severe cold, shipping may be slightly delayed to preserve product quality.

We strongly recommend that you track your package and pick it up quickly after delivery.

Contact Us

For any questions or assistance:

📧 info@laboutiquezero.com